Ukash is a leading prepaid internet payment product. You can use Ukash to make swift and trouble-free payments via the internet without divulging a credit card number or personal account details.
You can obtain Ukash throughout Europe, Canada and Uruguay from thousands of physical locations and via online bank transfer in several countries. Please click on the country below to locate a sales outlet.
Ukash is fully integrated via the PokerStars cashier screen. When you click on "Cashier" and then on "Buy Chips", you will see an option to use Ukash. Click on the Ukash button and you will be presented with a deposit screen. You will be asked for the voucher reference and voucher value. Once you have completed this information click 'Submit' and await for your deposit to be approved.
Please note you can only use the full voucher value to deposit. If you would like to combine or split your vouchers then please visit www.ukash.com.
Please visit the cashier for your current deposit limits.
Ukash allows you to combine or split your vouchers. Please visit Ukash website, www.ukash.com, for more details on how to do this. Please note you will be asked to register with Ukash before you can split or combine your vouchers.
Ukash allows you to convert your vouchers from your original currency to another currency of your choice (if available). Please visit Ukash website, www.ukash.com, for more details on how to do this. Please note you will be asked to register with Ukash before you can convert your vouchers.
Please note that Ukash cashouts are only available to players in:
Cyprus, Ireland, Poland, Portugal, Sweden, Great Britain, Spain and Germany.
In order to cashout via Ukash, simply select Ukash as the option in the cashout screen. Once your cashout request is approved, we will issue you with a Ukash voucher containing 19 digits. The voucher details will be sent to the registered email address on your PokerStars account.
Please be aware that cashouts are automatically credited back to any and all of the following methods that you have used to make deposits, in the following order, before you can cashout using Ukash:
Please visit our Cashout Policy for full information.
PokerStars uses the prevailing mid-market rate provided by Reuters (plus a small fee if applicable) to convert your deposits to your PokerStars account currency. For additional information, please read our Real Money Transaction Processing and Currency Conversion Terms and Conditions.
There are no other fees for using Ukash at PokerStars.
If you have any further queries, please visit the Ukash FAQ pages by clicking here or feel free to contact us at support@pokerstars.com.
Find the answers to any questions you may have about real money transactions and cashouts at PokerStars.
The PokerStars Deposit Assistance Department (DAD) specializes in helping players with any problems relating to depositing funds. We can provide live support if a player experiences a declined or refused deposit.
A PokerStars representative will assist you using live chat. If you need live support and don’t see that option available, contact dad@pokerstars.com and put ‘Chat Request’ in your email’s subject line. Also, stay logged on to the PokerStars software.
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