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Safe and Secure Transactions

Safe and Secure

When you play poker at PokerStars, you always play with other players, and not against the house. PokerStars only gets compensated through the ‘rake’, which is a small percentage of the pot. See the rake page for details.

The funds deposited by players are held in segregated bank accounts, and are not used for the operational expenses of PokerStars. This means that players’ funds are always secure and available to them.

Licensed on the Isle of Man

 Isle of Man

PokerStars is licensed by the Isle of Man Gambling Supervision Commission, a highly respected regulatory body with strict requirements for protecting player funds. PokerStars always operates in full regulatory compliance and takes pride in putting player interests first.

How to Cash Out your Winnings

Cash Out your Winnings

To cash out your poker winnings, just click on the ‘Cashier’ button in the game Lobby and then choose the ‘Cash Out’ option. Next, you will be asked how much you want to cash out. Simply enter the desired amount and press ‘Submit’. See the Cashout Policy for more information.

Assistance with Deposits

Assistance with Deposits

The PokerStars Deposit Assistance Department (DAD) specializes in helping players with any problems relating to depositing funds. We can provide live support if a player experiences a declined or refused deposit. A PokerStars representative will assist you using live chat. If you need live support and don’t see that option available, contact dad@pokerstars.com and put ‘Chat Request’ in your email’s subject line. Also, stay logged on to the PokerStars software.

Deposit Limits

Deposit Limits

PokerStars gives you the ability to limit the amount of real money that you can deposit per week. This self-imposed cap might not be any higher than the limit already set for your account by PokerStars. The point is that our players can fully manage their budget for playing poker online. To set a deposit limit, go to the ‘Cashier’ in the game software, and choose ‘Restrict Deposit Limit’.

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

Special Offers

Live Poker

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Live Poker