Play Poker for Real Money Using Neteller
PokerStars stopped accepting deposits and cashouts from US players via Neteller as of the evening of January 17th, 2007.
Frequently Asked Questions - US players
PokerStars stopped accepting deposits and cashouts from Canadian players via NETeller as of April 9, 2007.
Frequently Asked Questions - Canadian players
PokerStars stopped accepting deposits and cashouts from Turkish players via NETeller as of April 9, 2007.
PokerStars stopped accepting deposits and cashouts from Israeli players via NETeller as of July 18, 2007.
What is NETeller?
NETeller is a secure site where you can open a free account and then transfer funds from your bank account, credit card or via transfer.
Once you open your NETeller account, you can deposit, withdraw and transfer funds to the many merchants which accept NETeller online payments, including PokerStars. Visit www.neteller.com to sign up for a free account.
NETeller offers easy and highly secure online signup and transfers, and provides 24/7 support via email, live chat and telephone. Click here to learn more about NETeller.
Why should I use NETeller?
NETeller allows you to easily and quickly transfer funds to and from a growing number of online sites. Once you establish and confirm your NETeller account, it takes only seconds to make transfers to your PokerStars account - and it's free to set up and use at PokerStars.
Is NETeller secure?
NETeller is a highly secure and widely used means of transferring funds on the Internet. It utilizes Secure Socket Layer (SSL) and 128-bit encryption keys, the highest browser encryption available anywhere online. All of your information is stored behind a secure firewall. Click here for more information about NETeller security.
How do I fund my NETeller account?
Internet Banking:
If you use Internet banking in the UK, the Netherlands, Denmark, Finland, France, Germany, Ireland, Italy, Norway, Poland, Spain or Sweden, you may transfer funds for free using your Internet banking account. The funds will take 2-4 business days to arrive in your NETeller account.
VISA:
You may use your VISA to make an instant deposit into your NETeller account if your bank approves the transaction. NETeller charges a fee for credit card deposits. NETeller also accepts bank transfers from anywhere in the world.
Debit Card:
If you have a VISA Electron or VISA Debit Card issued in Austria, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Spain, Sweden or UK, you may use it to make an instant deposit into your NETeller account. UK Solo/Maestro cards and Maestro International cards issued in Denmark and Spain can also be used to fund NETeller accounts. Please note that NETeller charges a fee for debit card deposits.
giropay:
giropay, an instant bank deposit method, is now available in Germany.
Learn more about funding your NETeller account.
How do I make purchases at PokerStars using NETeller?
Deposit funds into your NETeller account using one of the above funding options, then transfer the funds into your PokerStars account through the PokerStars Cashier.
All NETeller deposits are processed through the 'Cashier' button on the lower left side of PokerStars lobby. To make a deposit, simply login to your PokerStars account and click the 'Cashier' button, then select 'Buy Chips'.
Next, click on the 'NETeller' button, enter your NETeller Account ID and Secure ID, then the amount you wish to deposit.
If your NETeller account is not in USD, your funds must be converted into USD before they're credited to your PokerStars account balance. You can choose to make deposits into your PokerStars account using the same currency as your NETeller account (if your NETeller account is in EURO, GBP, SEK, DKK or NOK) by selecting your NETeller currency when you make your deposit request. If you choose this option, your funds will be converted into USD by PokerStars, instead of by NETeller. PokerStars uses Reuters exchange rates to covert players' funds from local currency to USD. PokerStars does not charge any fees when converting funds into USD!
Currently the purchase limits are:
- $10 - minimum purchase
- $600 - maximum amount to purchase within 24 hours
- $1,500 - maximum amount to purchase within 7 days
- $2,000 - maximum amount to purchase within 30 days
VERY IMPORTANT: You must have both your Account ID and Secure ID to complete every transaction. These numbers are generated by NETeller, so make sure you store them in a safe place where you can refer to them every time you make a deposit request.
What about my cashouts?
When you request a cashout, any amounts that you have previously deposited using NETeller will automatically be credited back to your NETeller account. Credits will be processed in the order that you made your deposit requests, from the oldest deposit to the most recent.
If your cashout is applied back to a previous NETeller deposit that was made in any other currency than USD, your cashout will be converted into your NETeller account currency by PokerStars, before being sent to NETeller. PokerStars does not charge a conversion fee!
You may use NETeller to cash out any amounts above the deposits that you have made with any other deposit method.
If you have made a purchase using NETeller before you make your first cashout, we will automatically send your cashout to your NETeller account using your account number. If you haven't made a previous deposit before you cash out, your funds will be sent to your NETeller account using your email address. Please make sure that your email address at PokerStars is the same as the email registered with your NETeller account.
If your most recent deposit using NETeller was in a currency other than USD and you cash out an amount that is above all deposits you've made with any other deposit method, your cashout will be converted by PokerStars into the currency of your NETeller account before being sent to NETeller. If you haven't used NETeller to make a successful deposit at PokerStars before you cash out, your funds will be sent to NETeller in USD.
PokerStars uses Reuters exchange rates to covert players' funds from USD to local currency. Please see Cashout Your Poker Winnings for details and a large selection of alternatives.
What will it cost me to use NETeller at PokerStars?
There are no fees for using NETeller at PokerStars. Players are responsible for any fees charged by NETeller (see Netller deposits and withdrawals pages).
Can I use NETeller in my country?
Following countries are able to use NETeller in their home currency: UK, Austria, Netherlands, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Norway, Spain and Sweden.
You can contact NETeller support 24 hours a day for more details via email at support@neteller.com, using live chat, or by phone. Visit NETeller's list of toll free phone numbers for the number in your country.
NETeller offers telephone support in over 15 different languages. Check Additional NETeller support contact information.
If you have any further queries, feel free to contact us:
support@pokerstars.com
